Mailbox Germany

You shop it, we ship it!

General Terms and Conditions

General Terms and Conditions of the Mailbox Germany GmbH


1. General description

Mailbox Germany GmbH is a service provider aimed equally at consumers and businesses located in the European Union.

Mailbox Germany GmbH offers users of their service the possibility to have goods sent to the address at the Saalehang 4, 06217 Merseburg, and is responsible for the onward dispatch to addresses in Germany, in the European Union or in other EU countries as required by the service user.

The receipt of the shipment, its further transport and storage as well as the financial management shall conform to the following Terms and Conditions.

2. Registration and identification

Correct registration under the URL: http://mailbox-germany.com is necessary before the system may be used. The contractor of Mailbox Germany GmbH (hereinafter: referred to as "User") agrees that the data supplied during the registration process is correct and complete. The User also undertakes to store the password selected by him/her in the correct manner and to prevent access by third parties. The User may avail themselves of the services of Mailbox Germany GmbH only if a valid email address has been provided during registration. The User is obliged to be reachable at this email address. Mailbox Germany GmbH emails sent to the User in a correct manner to the specified email address shall be deemed received.

A separate registration for each User, for example married couples, is required.

When registering, the User selects one of the tariffs offered by the Mailbox Germany GmbH (see Tariffs).

Mailbox Germany GmbH has the right to terminate the account of a User who breaches the contract. Likewise, Mailbox Germany GmbH has the right to delete an account that has been inactive for six months.

The User must forward to Mailbox Germany GmbH the pre-printed receipt authority found here (link), handwritten signed in original format together with a copy of an official photo ID.

The registration process is not completed until these documents are received.

3. Basic services

  1. Mailbox Germany GmbH accepts the shipment in the name of the User. Shipments are accepted from Monday to Friday, except public holidays as observed in Saxony-Anhalt, from 09:00 to 17:00. Mailbox Germany GmbH is authorized to open the shipment to check whether the contents of the shipment and its packaging comply with the agreements, as well as to open the enclosed packing slips, shipping documents, invoices and the like, and to store them electronically. Mailbox Germany GmbH, if the above conditions are complied with, will then store the shipment.
    Mailbox Germany GmbH will inform the User of the receipt of the shipment via the email address provided.
    Mailbox Germany GmbH will inform the User if the shipment packaging is damaged when it arrives at Mailbox Germany GmbH, making any further transport of the shipment impossible. Mailbox Germany GmbH will inform the User regarding the additional costs of re-packaging. The User is obliged to notify Mailbox Germany GmbH without delay of their decision regarding the additional costs.
  2. If the User fails to instruct Mailbox Germany GmbH in this case, Mailbox Germany GmbH will inform the User one week before the end of the agreed upon free storage period, in accordance with the terms of the tariff chosen. Further storage beyond the free storage period as determined by the tariff will occur only and as long as the User account balance less any expenses for storage exceeds the amount of 25 cents per calendar day.
    In the absence of the conditions for further storage, Mailbox Germany GmbH will return the shipment to the sender address as specified on the shipment packaging.
    Regardless of the foregoing, storage will not be provided for longer than three months.
    If, after returning the goods to the sender the shipment is received again by Mailbox Germany GmbH, this is considered to be a new shipment.
    Mailbox Germany GmbH shall be entitled to return incoming shipments and mail immediately to the sender if the addressee has not correctly completed correct a registration.
  3. The User will notify Mailbox Germany GmbH by email as soon as possible if it is desired that shipments be delayed and accumulated in order to forward several pieces in one consignment.
    Mailbox Germany GmbH will then group and repackage the shipments into one consignment as instructed by the User.
  4. The User decides how the consignments should proceed by choosing a tariff from among those offered on the site of Mailbox Germany GmbH and then communicating this choice to Mailbox Germany GmbH by email.
  5. Mailbox Germany GmbH will inform the User of costs relating to the further destination, quantity and time as determined by the User, and charge these costs to the User, in so far as the credit in the User's account with Mailbox Germany GmbH is not sufficient to cover the said costs.
    The dispatch will take place only after costs have been settled.

4. Special shipments

If the User intends to specify Mailbox Germany GmbH as the address for a shipment requiring refrigeration, it must inform Mailbox Germany GmbH in advance and wait for an agreement by Mailbox Germany GmbH or notice of changed conditions.

5. Goods excluded

The offer from Mailbox Germany GmbH applies only for goods up to a value of EUR 3,000.00 including VAT.

Regardless of the value of the shipment, excluded from the services offered by Mailbox Germany GmbH are:

  • shipments which may cause injury or infection to persons or damage to property
  • Bleach, cleaning chemicals, dry ice, batteries, matches, swimming pool chemicals, paints
  • Perishable goods, plants, seeds
  • Human remains, cadavers or body parts
  • Drugs, narcotics, drugs not approved in Germany and the EU
  • Goods classed as 'dangerous' such as weapons or flammable substances
  • Money, precious metals, checks, credit cards, telephone cards or other functional payment instruments
  • Stamps of high value
  • Precious stones, securities, coupons, savings, cheque books
  • Shipments that violate laws to protect minors
  • Poorly packaged goods, esp. liquids
  • Gasoline or diesel, tobacco and tobacco products
  • Shipments from outside the EU
  • Goods that infringe copyright laws
  • Items whose contents, external design, transport or storage violate a statutory or official ban

Mailbox Germany GmbH excludes from its services shipments whose dimensions exceed the following bulky goods dimensions: 240 cm x 120 cm x 100 cm, or a total girth of 360 cm. Furthermore, shipments exceeding 70 kilograms in weight may be excluded.

Furthermore, goods are excluded from consignment which are specifically excluded by the General Terms and Conditions for the tariff services chosen by the User, (see Terms and Conditions of our logistics service providers).

Furthermore, goods which are not properly packed by the User shall also be excluded. The packaging must protect the shipment from the usual postal conditions, in particular the goods to be forwarded must be secured against movement.

6. Shipping abroad, customs clearance

  1. In a further consignment on behalf of the User to an address that is not located in the territory of the European Union, Mailbox Germany GmbH undertakes to send the export certificate to the sender of the item
    Mailbox Germany GmbH shall be entitled to require the User's written assignment of the sales tax refund claim and to bill these costs in addition to any outstanding charges to the User.
  2. Mailbox Germany GmbH also accepts on notice goods subject to duties, and charges costs incurred to the User. The User accepts responsibility for, in addition to the fees plus any payable taxes, a service charge of EUR 4.00 plus VAT and a delivery fee of 10% plus VAT of the total.
    The User shall provide on request, in the case of a customs audit, a copy of the payment transaction.
    Before forwarding, a content and value statement is required for customs clearance for each package. These will be provided by the User. If several packages combined in one shipment, the total value of all packages applies.
    Mailbox Germany GmbH is not liable for the consequences of incorrect declarations by the User.
    In addition, Mailbox Germany GmbH does not assume responsibility for any costs, applicable fees, fines or penalties associated with forwarding the shipment abroad. These are the sole responsibility of the User.

7. Liability and insurance

Mailbox Germany GmbH is responsible for the correct receipt of the shipment and the relevant triggering of notification to the customer. Furthermore, Mailbox Germany GmbH shall be liable for the correct forwarding of the goods under the following conditions:

  1. Mailbox Germany GmbH is only liable if it is at fault. The limit of this fault liability can be found in the relevant statutory provisions.
  2. The statutory and contractual liability of Mailbox Germany GmbH as described in the statutory provisions is limited to foreseeable, typical damage.
  3. The aforementioned releases from and limitations of liability shall not apply to injury to life, body and health as defined by the applicable laws, as in for example those determined by the Product Liability Act.
  4. The aforementioned releases from and limitations of liability do not applyin cases of gross negligence or wilful breach of contract by Mailbox Germany GmbH, its officers or agents.
  5. In determining the amount of the liability borne by Mailbox Germany GmbH as a result of claims made against it, the economic realities of Mailbox Germany GmbH, the nature, scope and duration of the business relationship, possible causation or fault on the part of Users in accordance with Section 254 of the BGB [German Civil Code] and degree of monitoring and control of the services and methods are to be evaluated to the benefit ofMailbox Germany GmbH. In particular, damages, costs and expenses borne by Mailbox Germany GmbH must be reasonable in relation to the proceeds gained by Mailbox Germany GmbH from the User's use of the services.
  6. In addition, the statutory limitations of liability shall be the result of negotiated restrictions if these are more favourable for Mailbox Germany GmbH.
  7. An expansion of the legal liability is explicitly excluded.
  8. Claims arising from this contract expire one year from the date of delivery. The period of limitations does not apply to qualified negligence, injury of life, body or health, or where such statutory limitation provisions have mandatory application.
  9. All items that we receive are insured with a contents insurance up to a limit of EUR 500 per shipment.
  10. Transported insured goods or objects are insured up to a maximum of EUR 55,000 in accordance with Section 12 no. 1 c BFINH [Conditions of the Company Contents Insurance].
  11. The compensation for insured property is limited for damage.
    1. to shipments which have been accepted by the recipient without a delivery and / or transfer confirmation notice (maximum EUR 500)
    2. which have been accepted by the recipient with a delivery and / or transfer confirmation notice (maximum EUR 15,500)

    This compensation limits applyin so far as the General Terms and Conditions (GTC) of the respective courier, express and postal service do not dictate lower maximums for the selected shipping method. In this case, maximum compensation limits referred to in the respective Terms and Conditions shall be deemed thelimit of damages.
  12. A deductible may be agreed upon. In this case, the compensation amount calculated including reimbursement of expenses pursuant to Section 13 of the BFINH shall be reduced for all damage by EUR 250.
    Mailbox Germany GmbH is responsible for the forwarding of shipments to the extent to which there is a User liability for the selection of the forwarding company, and only by assignment of claims against the company responsible for the forwarding of the shipment in so fas as this claim is enforceable and recoverable.
    Mailbox Germany GmbH is not liable for violations of their contractual obligations occurring as a result of force majeure, in particular in the case of natural disasters and armed or civil conflicts.

8. Termination of the contract / Tariff change

The User is entitled to cancel the contract at any time with a notice of three months. A cancellation per email is deemed sufficient. No contract term exists for Free Tariff.

In addition, the User may at any time select another tariff group with a notice of 5 days before the end of the month and is not obliged to give any reason for the tariff change.

Any termination and change of tariffs must be confirmed by email by Mailbox Germany GmbH.

9. Obligation to observe confidentiality

Mailbox Germany GmbH will treat the data provided by the User as confidential.

In addition, the User authorizes Mailbox Germany GmbH to store, in particular electronically, the data necessary for the execution of the contract in accordance with the legal provisions concerning data protection.

10. Place of jurisdiction / Law of jurisdiction

Performance location for all claims arising from this Contract is Merseburg. Jurisdiction for all disputes arising from this Contract is also Merseburg.

This Contract shall be governed exclusively by the laws of the Federal Republic of Germany under exclusion of the UN Sales Convention (CISG).

11. Severability clause

If any provision of this agreement is or becomes invalid, the validity of the remaining provisions shall not be affected. The parties have agreed to substitute the invalid provision with another which best fulfils the originally intended economic purpose. The same applies in the case of the presence of a lacuna.