This is an overview about the conditions and regulations we have for accepting your shipments.
Please note that only shipments sent from within the European Union will be accepted at your mailbox account.
As soon as a shipment arrives at our warehouse you'll be notified via email. We also offer you to take a picture of the shipment and its content. See additional services for more information.
It is important to know, that all received shipments will be opened and reviewed.
In order to check the condition of your goods and to identify excluded or dangerous goods all shipments will be opened. All original packed and sealed products will not be unpacked during the reception.
We use certain terms and dimension units to describe our services. Please have a look at our learn section.
For every item received by Mailbox Germany, no matter if it is a parcel, a letter or any other shipment, we charge a reception fee depending on the tariff you choose.
The following table shows all prices for receptions.
|Reception fees||Tariff Free||Tariff Private||Tariff Professional|
|Letter (up to 1000g)||€||€||€|
|Parcel (up to 31kg)||€||€||€|
|Overweight (per kg)||0,50 €||0,30 €||0,20 €|
|Bulky goods||5,00 €||4,00 €||3,00 €|
|EUR-pallet||11,90 €||11,90 €||11,90 €|
Only shipments sent as in the letter form and containing documents or printed material only will be charged with an reception fee for letters.
Letters containing goods like CDs, DVDs, mobile devices or anything else that is not printed material will be received by us as any other parcel and therefore will be charged with the according reception fee.
This only applies for the reception of letters. You can, of course, ship everything as a letter as long as size and weight fit to the given limitations.
When we receive your parcel, we have to consider certain limitations of weight and dimension.
A parcel needs to weigh less than 31kg or it will be classified as overweight.
A parcel that exceeds the following dimensions will be classified as bulky.
In order to forward your shipment, please check the individual limitations of weight and dimensions for certain countries. You will find more information in the next sections.
Bulky goods & overweight
A parcel can be classified as bulky and/or overweight. Please have a look at the specific reception fees.
If a parcel weighs more than 31kg it will be charged as overweight.
A parcel will be charged as bulky if it exceeds the given limitations you can find in the above section called "parcel".
To learn about shipping rates and individual limitations for specific countries please have a look at the information given in the Shipping Calculator..
Usually the maximum length is limited from 120cm up to 200cm. At the same time the maximum girth stays limited at 300cm.
The maximum weight for worldwide shipments usually is 20kg up to 31kg. For delivery within Germany it is up to 40kg. But also worldwide delivery up to 50kg and more is possible, using special carriers that we will list soon.
For shipments beyond these limitations, for example pallet goods, please contact our customer service. In this case, we will make you an individual offer.
First and foremost shipments which may cause injury or infection to people or damage to property are rejected!
Certain goods, objects and materials also won’t be accepted, stored or forwarded.
This in particular applies to biohazards, gasoline, weapons or explosives, intoxicants or drugs, money or other means of payment, shipments that violate laws to protect minors, goods that infringe copyright, perishable goods, human remains, living animals and animal carcasses.
Also everything that violates statutory prohibitions and authority regulations is excluded.
Please note that only shipments sent from within the EU will be accepted at your mailbox account.
For more information and a detailed list please take a look at the corresponding article in the learn section.
There are types of goods which are declared as dangerous to deliver, e.g. Lithium ion batteries. Transportation of such goods is a risk when they are not packed or handled correctly. If these goods are not properly declared, packed or labeled incorrectly, health and safety is compromised.
Therefore we provide a section on our proforma and commercial invoices where you have to describe the items you want to have forwarded and if applicable the category of dangerous goods they belong to.
We give a full overview of important information like regulations, categories of dangerous goods etc. in our learn section.